FAQ's

1. Do you offer free shipping?
Yes. Every order ships free, with no minimum spend and no hidden fees. What you see at checkout is what you pay.

2. Where do you ship?
We ship to all 50 states. We can't ship outside the U.S. at this time.

3. How long does it take to get my order?
We usually pack orders within 1 to 2 business days (not counting weekends or public holidays). Delivery then takes about 3 to 4 business days, so expect your lamp in roughly 4 to 6 business days overall.

4. Will I get a tracking number?
Yes. As soon as your order ships, we'll email you a tracking number so you can follow it.

5. What if I entered the wrong shipping address?
Email us right away at info@lampsbyingleside.shop. We'll do our best to fix it before your order ships.

6. My order hasn't arrived. What should I do?
Get in touch with your order number. We'll check with the courier for you.

7. What payment methods do you accept?
We accept American Express, Diners Club, Discover, JCB, Maestro, Mastercard, Visa, and Visa Electron.

8. Can I return a lamp?
Yes. You have 30 days from the day your order arrives. After that, we can't accept the return.

9. What condition does my return need to be in?
The lamp must be unused, in the same condition it arrived in, and in its original packaging. Please include your order number or proof of purchase.

10. How do I start a return?
Email info@lampsbyingleside.shop with your order number and a quick note on why you'd like to return it. We'll confirm it's eligible and send instructions on where to ship it. Once it's back and we've checked it, we'll confirm your refund.

11. Who pays for return shipping?
Usually you do. If the lamp arrived damaged, faulty, or wasn't what you ordered, we cover it.

12. How should I pack a lamp for return?
Pack it carefully. Many of our lamps have glass, resin, or other delicate parts, and we'd hate for yours to arrive broken.

13. How long do refunds take?
We aim to process refunds within 10 business days after we receive and check your return. The money goes back to your original payment method, though your bank may take a few extra days to show it.

14. I still haven't received my refund. What should I do?
First check your bank statement again, then contact your card provider and your bank, since processing times vary. If there's still nothing, email info@lampsbyingleside.shop and we'll chase it down.

15. My lamp arrived damaged or wrong. What now?
Let us know within 7 days of delivery. A couple of photos help us sort it out faster. We'll send a replacement or give you a full refund, shipping included, at no cost to you.

16. Is there anything you can't take back?
Used items or items with signs of wear, items missing their original packaging (if that stops us from reselling them), and custom or made-to-order pieces, where that applies.

17. Where are you located?
2344 Ingleside Ave, Macon, GA 31204.

18. How can I contact you?
Phone: +1 478-738-9600
Email: info@lampsbyingleside.shop

Business Information
Lamps By Ingleside
Address: 2344 Ingleside Ave, Macon, GA 31204, United States
Phone: +1 4787389600
Email: info@lampsbyingleside.shop

Business Hours (US Eastern Time TIME)
Wednesday–Friday: 10:00 AM – 5:00 PM
Saturday: 10:00 AM – 2:00 PM
Monday, Tuesday, and Sunday: Closed